Frequently Asked Questions

General Questions

We make saving and investing easy with minimum efforts and risk. We takes away the stress and planning required to save and invest on a regular basis through our easy-to-use platform. Your savings also generate interests until a set maturity date.

If you fit the category below, then we are the best for you:

  • You have a savings and investment goal and need a reputable firm to invest with.
  • You want your money to work for you while you are asleep or on an holiday.
  • You are looking for the discipline to keep your savings and investments for a long period of time without tampering with them.
  • You wants to plan your financial goals with easy to use financial tools.

Our website was built with the security of your payment data in mind. Critical customer data is encrypted and securely stored.

Client funds are held in separate client money trust accounts with AA graded banks using the highest level of protection.

  • Bank Grade Security: All transactions and bank data are encrypted to prevent unauthorised access to sensitive information.
  • Best-In-Class Assets: All our investment options are carefully screened, managed by professional investment managers. 
  • Regulatory Compliance: All our activities are in full compliance with regulatory requirements to the ultimate protection of our clients.
  • Two-Factor Authentication (2FA): 2FA is an extra layer of protection to ensure the security of your account beyond just a username and password. All verifications for key transactions pass through the 2FA process.

For more information regarding our safety of funds, continue here.

Opening an account with us is quite fast and simple. Click the “Login” button on the top section of our website or click here to fill in the registration form directly.

Once the application form is submitted, you will be redirected to your account dashboard.

We offer a robust payment system where you can fund your trading account fast and securely.

 
Try opening it in some other browser. We recommend using the latest Google Chrome. The system will not let you log in to the trading platform if your location is blacklisted, if so use a VPN. Perhaps, there is an unexpected technical problem. Our support consultants will help you solve it.
The funds are usually credited to trading accounts fast, but sometimes it can take from 2 to 5 business days (depending on your payment provider.) If the money has not been credited to your account right after you make a deposit, please wait for 1 hour. If after 1 hour there is still no money, please wait and check again.
 

No.

You can trade on our online platform in the web version right after you create an account. There is no need to install new software.
When system errors occurs, we recommend clearing your cache and cookies. You should also make sure you are using the latest version of the web browser. If you take these actions but the error still occurs, contact our support team.
 

Trading and Investment

To bring a sizable return from your investment, we have a minimum investable amount. Our starter investment package starts from NGN20,000. We have other investment packages.

 
Bonus is the money the company provides to a client for trading. Traders don’t lose their own funds when they lose a bonus. On the other hand, in case of success, they pocket the profit gained from using bonus funds.
A quote session is a period when the platform receives and transmits quotes. However, one can make trades within a slightly shorter trading session, which is part of a quote session. As a rule, a quote session starts 5-10 minutes earlier and ends 5-10 minutes later than the trading session. This is meant to protect traders from the risk of high volatility at the beginning and the end of the quote session. For example, a quote session for Apple shares starts at 13:30 GMT (US Summer Time) and ends at 20:00. A trading session for Apple shares starts with a five-minute delay, i.e. at 13:35. And it ends at 19:55, which is 5 minutes before the quote session ends.
 
It takes a few minutes to get data from the servers of our liquidity providers. As a rule, the process of opening a new trade takes up to 4 minutes.
All information about your recent trades is available in the “Trades” section. You can access the history of all your trades through the section with the same name as your user account.
 

Trading activity depends on the working hours of major exchanges and increases at the time of important news releases. The most active trading sessions are European and North American ones. The European session begins at around 6:00 UTC and closes at 15:00 UTC. The North American trading session spans from 13:00 UTC until 22:00 UTC. Please note that some currency pairs and assets are available for trading for a limited period of time. The trading hours for each asset are specified in the “Trading Conditions” tab of the “Asset” menu.

It’s quick and very easy! As soon as we receive your payment your contract will be added to your profile, and you can immediately start mining. Depending on the blockchain algorithm you select and the associated mining service agreement you enter into, you can either mine native cryptocurrencies directly or allocate your hashpower to other cryptocurrencies (marked with AUTO), and even choose a specific allocation for them. For example: 60% LTC, 20% BTC and 20% DOGE. The first mining output is released after 48 hours, and then a daily mining output will follow.

Besides the fact that we ourselves mine with the very same hardware that we offer to our clients, our capital is limited. We believe that Bitcoin and Altcoin mining is one of the best ways to receive Cryptocurrencies, however, we do not want to “put all our eggs in one basket”.

For security reasons, we do not disclose the exact location of our mining farms. We are operating several mining farms that are located in Europe, America and Asia. Electricity cost and availability of cooling are important, but not the only criteria. 

You are able to mine Bitcoin and various altcoins directly via our mining allocation page*. The availability of cryptocurrencies you can mine depends on the contract you have chosen.

You must allocate your hash power in order to determine the cryptocurrency received for your mining output. If no allocation has been made, the mining output will default to the following for the given blockchain algorithm:

SHA-256 contract – Bitcoin
Ethash contract – Ethereum

(*) “CryptoFactor Advanced Allocation” (special feature): It allows you to get mining outputs in many different coins even if they are not mined directly by a certain algorithm. For example, you can get mining outputs in BTC while mining with an X11 algorithm! That is possible by mining the DASH coin directly, which is then automatically swapped to BTC by our algorithmic framework. The Allocation function is designed for customers to receive delivery of their mining results in their preferred cryptocurrency. We call it “mining BTC the smart way”. The same technique is also used to get mining results in LTC with a SHA-256 contract, etc.

When you purchase an Ether mining contract, you buy a share of a GPU (“graphics processing unit“) to mine Ethereum. The hashing algorithm used to mine Ether is called Ethash (or Dagger-Hashimoto).

Ethash requires the so called DAG file in order to perform the calculations. This file grows over time, which means that more operations for each hashing operation need to be performed. This means that the effective hash rate decreases a little each time the DAG file grows.

This has to be considered when comparing the theoretical output of your hash power. Online calculators do not take this into account.

Also, please keep in mind that some of our products have a maintenance fee attached.

Withdrawals and Payouts

You can only withdraw at the set maturity date. You can choose to withdraw some or all of your savings together with interests. You can decide to rollover the plan for another period or withdraw part or whole.

Rolling over matured plans for another period makes it possible to enjoy compound returns.

Withdrawing your money is as simple and withdrawals are settled almost instantly.

To initiate a withdrawal, do follow these steps:

  1. Login to your account, click here to login
  2. Click on withdraw from the bottom menu or the side menu.
  3. Choose a withdrawal method.
  4. Input your withdrawal details and then follow the withdrawal instructions listed.
  5. Click “Withdraw now” after you’ve filled the form.
  6. A email notification will be sent when your request is fully reviewed and authenticated.
  7. You’d receive your funds in minutes after verification.

You can create as many investment plans as you wish. There’s no limit to how much you can make from our platform.

For every plan created on, there is a maturity period assigned to it. For each maturity period range, there is an attached interest rate. Your investments will earn returns daily. This is done by prorating the annual interest rate attached to your plan. That is, a daily breakdown of the annual interest rate is paid on the available balance in your plan(s) each day. Also, as big fans of compound interest, your returns compound annually or whenever you rollover your plan after maturity.

 
 

Absolutely. Our dashboard was designed with this objective in mind. You can monitor the progress on your  investment plans and returns on daily basis on our easy-to-understand dashboard.

We also send email notifications to your registered email address and phone numbers for key transactions on your account, so nothing goes unnoticed or unapproved by you.

Get in Touch For More Questions?

Live Chat

Experiencing problems? Talk to us about it and we will get right on it. Use our live chat button at the bottom of your screen.
 
 

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E-mail us

Contact us via the email below.
 
 

Office Address

825 8th Avenue, New York, NY 10019